PAST TRAININGS
Conflict Resolution & De-Escalation:
A Three-Part Training Series
The Art & Science of Managing Conflicts Within Opioid Support Service Delivery
4 CEUs available from NASW for social workers and from MABPCB for peer
recovery specialists
These trainings are geared towards peer recovery specialists and other behavioral health care providers of recovery support services. This series includes two webinars of about 30 minutes that you view on your own, then one 3-hour Zoom workshop with trainers and fellow participants held online January 28, 2022 from 9 AM - 12 PM. You must take the webinars in advance of the 1/28/22 workshop. There are limited slots still available and starting the webinars is not a guarantee of gaining a spot. Therefore, please aim to complete the two webinars and enroll in the workshop all at once and asap. To register using the link below, you need to have an account with University of Maryland, Baltimore’s Institute or create one now. To help you navigate training enrollment within The Institute Learning Management System please use the instruction guide below and contact theinstitutehelp@ssw.umaryland.edu for assistance.
Instruction Guide: Using an Enrollment Key on Ideas@TheInstitute LMS
Parts 1 & 2 (taken on your own)
What is conflict, how does it come about, what are strategies to manage it?
Using conflict management processes to de-escalate and resolve issues
Objectives:   ​
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To define what conflict is and how it may come about
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To explore how conflict can be a productive part of life and relationship building 
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 To examine types of conflicts as well as styles and strategies to manage them
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 To identify how values and culture may influence conflicts 
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To learn how our bodies and minds manage conflict
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To describe de-escalation techniques, including how to assist upset people  
Part 3
Applying conflict resolution & de-escalation skills to recovery support scenarios
3-Hour Online Workshop, Presented on Friday, January 28, 2022 from 9 AM – 12 PM
With conflict prevention and intervention skills reviewed during the two webinars, trainees will now get to practice skills, ask questions and learn from colleagues. ​
Presented by: 3c Recovery Support Training Institute, Light of Truth Center
Measuring What Matters: Using Data to Evaluate, Develop and Improve Programs
How do you know if the services your agency provides are effective?
Do you know how your program is being received by clients?
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In this training, we will introduce agency staff and administrators to some of the core concepts of program evaluation and provide the tools to help you measure what matters for your organization. We will build comfort around concepts and practice of developing research aims, outcome measurement, data collection, analysis, and presentation of findings for those without a research background. We will use a familiar tool, a logic model, to get you organized and thinking about your program in terms of outcomes and impact.
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We will also provide helpful tips for organizing the data that you have, and demonstrate how to use a free, open source statistical software program to conduct basic statistical analyses.
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By attending this live training, participants will be awarded 2.5 category I CEs.
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The live training is part of a 3-part series. This interactive session will allow participants to apply the material to their own practice, engage in discussion and receive feedback from the facilitators.
There are two supplemental pre-recorded trainings that can be viewed before or after the live training to reinforce the content. Viewing of the supplemental materials can award participants up to 2 category II CEs.
Presented by: Drs. Nicole Mattocks & Jay Unick, IRIS
Date: July 20, 2022
Time: 9 AM - 12 PM
Cost: Free
The website may send you to a "Sign Up" webpage, in the enrollment "Key Name" text box insert: IRIS_Measuring_What_Matters_7.20.22
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Click here for a guide on "Using an Enrollment Key"